Last updated: May 3, 2024
By placing an order on AsiaVape.co, the buyer agrees to the following shipping terms.
Thailand Shipments: We use Incoterms 2020 DDP (Delivered Duty Paid). Upon arrival of the package at the designated shipping address, the buyer assumes all responsibility for the package.
Malaysia Shipments: We use Incoterms 2020 DDP (Delivered Duty Paid). Upon arrival of the package at the designated shipping address, the buyer assumes all responsibility for the package.
Shipments to Other Countries: We use Incoterms 2020 DAP (Delivered At Place). Upon arrival of the package at the designated shipping address, the buyer assumes all responsibility for the package. Additionally, the buyer is responsible for all import duties, taxes, and customs clearance.
Packaging and Discreetness
All products are discreetly and securely packaged in plain shipping boxes for the customer’s peace of mind. Our brand is not printed on the boxes and the shipments will have our commercial warehouse address listed as the sender. We are experienced in shipping vaporizers all over the world, especially to countries where import can be difficult, and we have an impeccable track record of clearing customs.
Customs Information
We specialize in clearing customs in countries where vaporizers can be hard to import. The products are declared as electrothermic heating appliances and all necessary paperwork is prepared to ensure a fast, smooth and hassle free customs clearance process. If invoices or other documentation is requested by customs, we will assist with preparing and producing such documents.
Payment of Customs duties and import taxes are the responsibility of the buyer. The buyer is also responsible for complying with all local rules, regulations and import restrictions when purchasing from AsiaVape.co. Unless the Customs Clearance Insurance has been purchased, AsiaVape.co is not responsible for shipments seized by customs.
Customs Clearance Insurance
AsiaVape.co’s Customs Clearance Insurance can be purchased by the buyer during checkout. The Customs Clearance Insurance activates when an order has failed to clear customs. A shipment has cleared Customs when either:
- The tracking information for the shipment indicates that it has cleared customs and arrived at the destination sort facility, OR
- Payment of customs fees and import duties is the final step required to clear the shipment as defined in (1) above.
Payment of customs fees and import duties is the responsibility of the buyer.
If a shipment does not clear customs as defined above, AsiaVape.co will do one of the following:
- Attempt to re-deliver the order up to one (1) times to an address of the buyer’s choice within the original destination country, OR
- Refund the full price of the ordered products to the buyer, excluding shipping cost, Customs Clearance Insurance cost and transaction fees.
AsiaVape.co can chose to refund the order amount as defined above to the buyer without attempting re-delivery at its own discretion.
Where do we ship?
We ship worldwide except: Singapore, United States, Canada
The list below shows a subset of countries that we have previously shipped vaporizers to:
- China
- India
- Thailand
- South Korea
- Malaysia
- Japan
- Hong Kong
- South Africa
- Tahiti
- Australia
- Sweden
- Norway
- Philippines
- Indonesia
- Taiwan
- Sri Lanka
- Cambodia
- France
- Laos
- Vietnam
- Brunei
- Brazil
- Mexico
- Bhutan
- Colombia
- French Polynesia
What does available on backorder mean?
Items that are on backorder are currently not in stock. If an item on backorder is purchased, it will be dispatched as soon as it has been restocked. All products that are available on backorder are regularly restocked. If a backordered product is purchased, the customer is guaranteed to receive a unit from the next available inventory restock. If several customers are waiting for backordered items, the oldest orders will be filled first.
Please contact us if you have further questions about our shipping policy.
